My friend’s birthday has come and gone by several days. I write back:Īt this point I am a bit flustered and angry. One minute later at 1:35 I get a delivery update:Īt 1:37 I get an email response to my email from the previous day. The next day at 1:34pm I get an email that my order is on the way! I checked in again 9 days later on June 17, and shit, the addresses under shipping and billing are still the incorrect nonexistent address. Ok I thought, they must have fixed the address issue. The next day I went to check the order screen again, and it said that my order was printing and shipping! I would receive a shipping notification soon. I thought that it was clear what was going on from my initial correction email, but it was not, as you will soon see. They never say in the email THAT THEY ARE CHANGING IT TO THE CORRECT ADDRESS. Ok, I realize now looking back at this that maybe the person did not understand. Ummm, that’s really cute, but let’s talk to a human about this. I got an instantaneous auto-reply from a dog customer service bot. I sent another email to customer service on June 6. What? Come on, this e-commerce system is buggy. #Crown and paw full#The shipping address and the billing address were both addressed to Michelle, using an address that was a mash-up of both of our addresses!!!! It had her full name and Portland street address, and my San Francisco city, state and postal code. There was an unidentified problem, so I looked back again at my confirmation email. It wasn’t until about a week later that I decided to check on the status of the item via a link sent in my confirmation email. I got a confirmation email and thought nothing of it. I went through checkout paying via my Paypal account instead. I tried again to purchase the portrait, with the same spinner of death plaguing me on checkout. OK, it didn’t go through, confirmed that on the 28. In these screenshots I’ve removed names & order numbers, and replaced our addresses with fakes that still illustrate the issue. Two days later on May 27th I shot Crown & Paw support an email. I started to get worried, did I just buy three cat portraits? Eventually I had to close out the browser tab each time. Three times I got a screen with an infinite spinner of death 0_0. I entered Michelle’s shipping information, and my billing information. The photo I originally wanted showed his beautiful orange markings well, but it cut out half his ear. There were a few other photos that I wanted to use, but the photo guide said that the animal’s entire head had to be visible. I screenshot this photo, which follows the suggested Crown & Paw guidelines of having the animal facing either to the left or right, looking away from the camera. So I scrolled back through Michelle’s Instagram feed, ohhhhh about 5 years or so. I’ve catsat Penny a few times back when Michelle was living in SF, but I didn’t have any great photos of him. Frankly for the prices they’re asking – $60 – $100, I wish they could email you a proof of the item. You just have to hope that it looks okay. Unfortunately, you can’t see a mock up of the finished item. It’s pretty simple: you upload a photo, select the size, and then move on to checkout. I thought Penny would look particularly dashing in this simple choice. Counts, Colonels, Dukes and Heiresses, oh my! I perused the sample photos and decided on the “ The Ambassador“, mostly because there were a lot of cat examples in the sample photos, so I had an idea of how it would turn out. The site has lots of great options, with the different portrait types split by gender. My friend Michelle’s birthday was coming up in the next month, so I thought I’d try it out and order a portrait of her cat, Penny. About a month ago, Ryan showed me an ad for a site that takes photos of your pets and turns them into printed regal looking portraits.
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